Global Technical Support & Warranty Service

-- Steady & Reliable Manufacturer --

Structured After-Sales Support Framework

We provide a multi-tiered global technical support framework designed to resolve field issues efficiently and minimize end-customer disruption. Our first-level support is provided through a detailed digital knowledge base and video library, accessible 24/7. Second-level support involves direct communication between our R&D engineers and the distributor's technical staff via a dedicated B2B communication portal, enabling rapid diagnostics using fault codes and field data.

Our centralized electronic quality assurance system logs all field failures and warranty claims, providing instant access to component traceability and failure analysis reports. This ensures that warranty decisions are swift, transparent, and consistent globally, backed by a robust process for shipping replacement parts with minimal lead time.

Partnership Beyond the Point of Sale

In high-end vehicle accessories, the quality of after-sales support is as critical as the product itself. Our Global Technical Support and Warranty Service is designed to empower our international distributors, reducing their overhead and enhancing their reputation by providing fast, reliable, and professional resolution to any issue.

Bohai Auto Technology views technical support as an extension of our R&D process. Field data gathered through the warranty system is fed directly back to our engineering team, driving product improvement cycles. This closed-loop system ensures that our partners benefit from continuously refined, more reliable products and industry-leading service lead times.

Key Application Areas

International Distributors: Crucial for partners managing large sales territories with diverse vehicle models and different installation practices.
Large-Scale E-commerce Operations: Enabling online retailers to offer certified manufacturer support, building consumer confidence and reducing returns.
Remote Installation Markets: Essential for markets where installers are geographically dispersed and require reliable remote diagnostic assistance.
Premium/Luxury Service: Necessary for brands that promise a high-level customer experience, where any product failure must be resolved swiftly and professionally.

Technical Parameters

Warranty Period (Standard)	3 Years / 60,000 km (Structure: 5 Years)
Response Time (Tier 2 Support)	Guaranteed Response within 24 Business Hours
Replacement Part Lead Time	7-14 Days (Ex-Works Shipping)
Failure Rate Metric (Target)	PPM (Parts Per Million) Target ≤500 (Industry Leading)
Documentation Format	Multi-Language Digital and Print Support

FAQ: Global Support and Warranty

Q: What is covered under the standard warranty?
A: The warranty covers manufacturing defects in materials and workmanship, including the failure of motors, control modules, linkage arms, and structural integrity (corrosion/cracking) under normal operating conditions. It excludes damage from accidents, improper installation, or external force/misuse.

Q: How do I submit a warranty claim as an international distributor?
A: All claims must be submitted through our secure online B2B support portal. You must provide the product serial number, a detailed description of the failure, and supporting evidence (photos/videos/diagnostic codes).

Q: Does the warranty cover the labor cost for replacement?
A: Standard product warranties cover the cost of the replacement part (Ex-Works). Labor costs for installation/replacement are typically managed under separate agreements with distributors, depending on regional market standards.

Q: Is there technical training available for my installation team?
A: Yes, we offer comprehensive technical training sessions (remote video conference or in-person at your facility for large volumes) that cover installation best practices, diagnostics, and troubleshooting to minimize field failures.

Warranty and Support Protocol Features

No-Hassle Replacement Policy: Simple failure diagnoses (e.g., confirmed motor non-function) qualify for immediate replacement part shipment, pending return of the faulty unit for analysis.
Dedicated B2B Portal: Distributors gain access to a secure online portal for logging warranty claims, tracking part shipments, and accessing proprietary diagnostic guides and firmware updates.
Diagnostic Code Integration: Our ECUs store detailed fault logs (e.g., over-current, sensor failure, communication error) that can be accessed by the installer, significantly speeding up remote troubleshooting.
Comprehensive Parts Inventory: We maintain a rolling inventory of all common failure parts (motors, linkage arms, control modules) in our warehouse to guarantee quick fulfillment of warranty claims.
Failure Analysis Reporting: For high-incidence failure modes, we provide partners with detailed technical reports (8D methodology) outlining the root cause and the permanent corrective action implemented in production.

Continuous Improvement from Field Data

The feedback loop is formalized to ensure field experience drives product design.

8D Problem Solving:

Warranty Data Analysis: Quarterly review of warranty claims by the R&D team is mandatory to identify any statistically significant failure trends by model, climate, or usage profile.
Supplier Performance Review: Supplier quality is assessed based on the correlation between component field failure rates and their incoming quality performance.
Pre-Emptive Service Bulletins: If a minor issue is identified in production that does not warrant a recall, we issue a technical service bulletin (TSB) to distributors, providing a proactive solution for installers to implement during routine maintenance.

System Requirements for Support Effectiveness

The infrastructure and data required to maintain a high level of global service.

System Requirement: Our "after-sales electronic quality assurance system" requires the accurate capture of Installation Date, Vehicle VIN (where appropriate), and Failure Date to activate and manage the warranty window.
Part Tracking: Utilizes QR codes or engraved serial numbers on all major components (motor, ECU) to ensure instant traceability to the manufacturing batch and raw material source.
Dedicated Personnel: The support team is staffed by engineers with backgrounds in electrical and mechanical systems, capable of providing detailed, technical answers rather than relying on scripted responses.
Documentation Control: All technical documents (diagrams, manuals) are updated immediately upon any design change and distributed globally through the portal, ensuring installers are always using the correct revision.

about Bohai

R&D and manufacturing of mid-to-high-end SUV electric pedals.

Bohai Automotive Technology (Zhejiang Huzhou) Co., Ltd. was established in 2014. It is a technology-based enterprise specializing in R&D China Global Technical Support & Warranty Service Manufacturers and Wholesale Global Technical Support & Warranty Service Suppliers The company is located on the southern bank of the beautiful Taihu Lake in the hinterland of the Yangtze River Golden Triangle-Changxing County, Huzhou City, Zhejiang Province. It is about 150 kilometers away from Shanghai, Hangzhou, Nanjing, Ningbo, Suzhou, Wuxi and other large and medium cities.

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